Owners Corporation – Licence : 001228 ABN : 34632361696
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Owners Corporation – Licence : 001228 ABN : 34632361696

Owners Corporation

IMPACT Strata Management

We understand that organising an owners corporation manager is often an afterthought for owners, vendors and developers. it’s not something which is thought to add any value to a project, or have any significance during the handover and post-settlement phases.


At Impact Strata Management we endeavour to change that notion.

We tailor our services to the specific needs of owners, vendors, developers and project managers in the commercial and industrial space:

  • We fully manage your owner corporation services
  • We assist you to comply with legislative requirements
  • We specialise in new property services
  • We increase your marketability
  • We ensure quality presentation during inspection periods
  • We remove any hurdles for contract generation
  • We protect you from any post-settlement issues
  • We provide excellent and committed administrative services
  • Our promise

    • Personalised management with timely responses
    • A manager who proactively provides solutions to concerns
    • Regular interaction with property managers
    • Ensuring your property is well maintained and rules are enforced
    • Timely and cost-effective repairs and maintenance
    • 24-hour emergency service for repairs
    • Appropriate cost-effective insurance with timely handling of claims
    • Compliance with all legislative requirements
    • Advice to members, agents, tenants and solicitors
    • Very competitive management fees

    Owners corporation services

    • Arrange repairs, maintenance and replacement of common property in accordance with instructions of the owners corporation
    • 24-hour emergency service for repairs to common property
    • Inspect the property to ensure it is being properly maintained
    • Make and register owners corporation rules
    • Ensure that the rules relating to common property are enforced
    • Building security, fire, electrical, mechanical, HVAC, lifts, essential services, cleaning and waste management
    • Arrange and renew insurances with adequate cover
    • Prepare and lodge insurance claims on behalf of owners corporation
    • Prepare and maintain budgets
    • Comply with reporting requirements
    • Provide advice and assistance to members of the owners corporation, agents, tenants and solicitors
    • Convene and conduct annual general meetings, special general meetings and committee meetings
    • Record minutes of all meetings, prepare and distribute to members
    • Register and record any changes in unit ownership
    • Notify the Registrar of Titles of any changes when necessary
    • Ensure adherence to OH&S audits and Essential Services, so the property is compliant with current legislation
    • Attend to all requirements under the Owners Corporation Act 2006

    Legislative compliance

    • We conduct the owners corporation in accordance with legislative requirements of the Owners Corporation Act 2006 and Regulations
    • We conduct affairs of the owners corporation in accordance with legislative requirements under the OH&S Act and Regulations
    • We ensure the safety of all occupants and visitors
    • We arranged OH&S property reports
    • We provide general legislative advice and assistance to the owners corporation

    Services for developers

    • Create budgets for contracts, that ensure cost minimisation and marketability
    • Maintain and repair common property in accordance with owners corporation instructions
    • Maintain a good relationship with the builder prior to settlement, so as to protect the developer from common area issues and defects after owners and tenants occupy the property
    • Complete property maintenance of common areas during post settlement and occupation periods, including onsite representation
    • Provide a handover service that welcomes purchasers into their new premises
    • Organise initial meeting with all new members
    • Formalise the establishment of an owners corporation, including appointment of chairperson and committee

    New property services

    Impact Strata Management is committed to establishing partnerships with developers and committees to deliver outstanding results. We can provide consultation services from pre-construction up to building handover.

     

    Pre-construction

    • We can provide guidance on the best set up for owners corporation and plan of subdivision
    • We can review lot liability and lot entitlements to ensure fairness
    • We draft owners corporation rules & regulations for contract of sale
    • We can arrange quotes and agreements
    • We can advise on waste management planning

    Pre-handover

    • We can arrange for competitive quotes for building insurance, once we are advised of the construction cost
    • We can provide assistance and support on essential services, compliance and legislative constraints
    • We can review quotes and budgets as the construction progresses, to ensure that they remain relevant and current
    • We can conduct regular inspections on the construction site as it gets closer to completion

    Handover and settlement

    • We ensure the inaugural general meeting is conducted
    • We set up the owners corporation including registers, accounting records, files, minutes, house rules, supplier details, and insurance schedule and certificates
    • We prepare owners corporation certificate for settlement
    • We manage the reporting of property defects to the builder
    • We conduct property audits and implement all management procedures

    Post-settlement

    • Co-ordinate after hours emergency repairs
    • Construction and property maintenance for common areas
    • Obtain strata maintenance plan, OH&S and building reports as required
    • Manage strata insurance, including lodging insurance claims and getting valuation reports
    • We monitor and collect levies and arrears in a timely manner so as to reduce build-up of arrears that affect budget and cash flow

    Administrative services

    • Preparing and distributing owners corporation communications
    • Calling and managing inaugural meeting, AGM, special general meetings and committee meetings
    • Managing votes and ballots
    • Preparing and conducting owner and tenant surveys
    • Managing the owners corporation register and records
    • Communicating the registered rules and ensuring they are followed
    • Issuing owners corporation certificates
    • Managing accurate records of assets, plans and regulations
    • Arranging required insurance and lodging claims
    • Collect levies and arrears
    • Obtaining quotes and arranging repairs to common property
    • Arranging preventative and reactive maintenance
    • Dispute resolution
    • Arranging votes and ballots
    • Negotiating with owners, tenants and committee
    • Monitor the financial position
    • Implement and enforce owners corporation rules

    FAQ

    An owners corporation (formerly known as body corporate) is an entity that manages the common property of a residential, commercial, retail, industrial or mixed-use property subdivision. It is a separate legal entity from its members, and is automatically created when a plan of subdivision containing common property is registered at Land Use Victoria.

    The responsibilities include:

    • Managing and administering the common property
    • Repairing and maintaining common property, fixtures and services
    • Taking out and maintaining required insurances
    • Raising fees from lot owners to meet financial obligations
    • Preparing financial statements and maintaining financial records
    • Providing owners corporations certificates as requested
    • Keeping the owners corporation register
    • Establishing grievance procedures
    • Carrying out all functions, duties and compliance with the Owners Corporations Act 2006, the Owners Corporations Regulations 2018, the owners corporation rules, and any other applicable law or regulation

    Owners corporation rules are adopted for the control, management, use or enjoyment of common property and lots. These rules cover day-to-day issues such as parking, pets and noise.


    An owners corporation may make rules under the Owners Corporation Act 2006. These rules would be particularly relevant to their properties, including common property. Such rules are adopted by passing a special resolution of members. These rules are then to be lodged with the Victorian Land Registry and recorded on the plan of subdivision, and they take effect from the date of registration.


    If an owners corporation does not make its own rules, the model rules as outlined in the Owners Corporations Regulations 2018 applies.


    Rules made under the Owners Corporation Act 2006 apply to:

    • the owners corporation
    • lot owners
    • tenants
    • sub-lessees
    • occupiers or tenants

    Owners corporations can apply to the Victorian Civil and Administrative Tribunal (VCAT) to enforce rules and the tribunal can impose penalties for breaches of rules.

    Owners corporations make decisions or resolutions when its members vote at a meeting, or by ballot. Votes are based on lots or lot entitlements, not by the number of individuals living in or owning a lot. Decisions are made by ordinary, special or general resolution.

    • An ordinary resolution is passed by at least 50% of eligible votes
    • A special resolution is passed by at least 75% of eligible votes (special resolution is required for certain decisions such as fees, penalty interest, works costing more than twice the annual fee, additional insurance, additional roles, leasing or licensing common property, and the use of public land. Special resolutions must be set out on the notice of the meeting and must be issued at least 14 days before the meeting)
    • A unanimous resolution is when it is passed by all lot owners (unanimous resolution is required for some decisions including selling common property, buying land, altering boundaries, altering lot entitlement and lot liability)

    An owners corporation is required to keep various records including the full name and address of each member, minutes of meetings, books of account, record of all assets and liabilities, and financial statements of all income and expenditure.

    The plan of subdivision sets out the lot entitlement and lot liability of each owners corporation member and is expressed as a percentage or fraction.Lot entitlement is the proportionate share of ownership of the owners corporation assets and common property, for example, use of the drive-way. It also determines voting rights at owners corporation meetings.Lot liability is the proportion of the owners corporation expenses, for example insurance, which the lot owner is obliged to pay.

    A levy is a contribution that all lot owners must pay (usually quarterly) calculated according to lot liability. It covers the administrative expenses of maintaining and managing the strata or community title scheme. Prescribed owners corporations may also charge a maintenance levy

    Common property is that to which title is held by individual members in the common area. It is owned by members as tenants in common. It is stated on the plan of subdivision and may include garden areas, passages, walls, stairs, pathways, driveways, lifts, lift lobbies, foyers, fences and other facilities. The owners corporation is responsible for the common property. The Owners Corporations Act 2006 states that the owners corporation must, among other things, manage, administer, repair and maintain the common property.

    Under the Owners Corporation Act 2006, the owners corporation must repair and maintain:

    • The common property
    • Chattels, fixtures, fittings and services related to common property
    • Equipment and services that benefit some or all of the lots and common property
    • Property that is its responsibility
    • It is recommended that all owners corporations have a maintenance plan, but only some are required to have one by law:
      • Prescribed owners corporations must have a maintenance plan and a maintenance fund
      • Non-prescribed owners corporations are not required to have a maintenance plan, but may choose to do so
      • Properties with multiple owners corporations usually have a maintenance plan

    An owners corporation must have public liability insurance in connection with the common property and reinstatement and replacement insurance for all buildings on the common property. It is recommended that a valuation be obtained from a qualified valuer on a periodic basis to ensure that the full value of the buildings is insured thereby reducing the risk of members in the event of a substantial loss.

    It is important to note that the owners corporation insurance does not cover the contents of owners’ units and members should ensure that they have appropriate contents cover in place, whether a resident or landlord of a tenanted property. Members should ensure that the policy in place for their property includes public liability cover.

    The owners corporation manager carries out some or all of the functions, duties or powers of the owners corporation in administering and maintaining the owners corporation. These tasks include secretariat and administration, arranging insurance, organising maintenance works, maintaining financial records and bank accounts, advising on rules and legal matters.


    The question often asked is whether to self-manage or to appoint a professional owners corporation manager. In answering this question, it is important to note that the effective operation of an owners corporation is largely determined by the willingness of its members to engage with, and assume responsibility for, the operations of the owners corporation. Three key considerations which should be taken into account are the level of investment in the property, the number of lots, and complexity of the services required. These items can make the self-management of properties extremely problematic and pose significant risks for owners who are not informed of complexities associated with management of their common properties. Other issues to be considered when deciding to self-manage or appoint a professional manager are:


    • Who will prepare the annual budget and then arrange to collect fees?
    • If an owners corporation certificate is required to be issued (required to be attached to the Section 32 statement of the contract of sale), who will prepare that document?
    • Who will establish and maintain the owners corporation register (a register of important information)?
    • If an owner does not pay their share of costs, who issues notices for failure to pay fees and charges and manage the debt recovery process?
    • Who will obtain quotations for the various jobs that need to be done at the property, even such small items as ensuring that public lighting is operating satisfactorily, or preparing a maintenance plan?
    • Who arranges for contractors to follow OH&S practices and procedures?
    • Who arranges on a non-prejudicial basis, for the owners corporation regulations and rules to be followed by owners, particularly regarding parking, noise, animals? Who issues notices to rectify breaches?
    • Does the person conducting the affairs of the owners corporation have indemnity cover?

    The process and effective operation of an owners corporation is facilitated and enhanced when a professional manager is appointed. Quite often a professional manager is appointed to solve intractable problems and relationship breakdowns in previously self-managed properties. Professional owners corporation managers play a vital role in an increasingly complex environment, by ensuring owners corporations are compliant with their legal responsibilities, protect and maintain the owners’ assets efficiently and effectively, and plan for the future.

    Committee

    In Victoria, an Owners Corporation with 13 or more lots must elect a committee at each annual general meeting. Owners Corporations with fewer than 13 lots may elect a committee if they choose to, but it is not mandatory. If an Owners Corporation does not have a committee, the lot owners will either have to agree or vote for individual lot owners to carry out any decisions, or engage a professional Owners Corporation manager.

    An owners corporation committee is comprised of elected lot owners or their proxies. can make decisions on all matters delegated to it by the owners corporation except on matters that the owners corporation has determined must be decided at a general meeting.

    An owners corporation committee must elect a chairperson.


    Chairperson:

    The chairperson’s role is to run meetings in a way that encourages decisions. The chairperson should allow fair and open discussion of matters and stick to the agenda, so that decisions can be made.

    Duties
    • be the chairperson of both the committee and owners corporation
    • have an Instrument of Delegation from the owners corporation or the committee
    • act on the directions of the owners corporation
    • act on the directions of the committee
    • act honestly and in good faith, exercise due care and diligence and not make improper use of his or her position
    • if there is a committee, present its report at the AGM meeting
    • be a financial member of the owners corporation
    Powers
    • convene the annual general meeting
    • convene a special general meeting
    • arrange a ballot
    • make the casting vote at a general or committee meeting when the count is equal
    Secretary:

    An owners corporation must have a secretary. The secretary is responsible for tasks including managing correspondence and organising meetings. The secretary can also be chairperson.

    Role
    • organises meetings and acts on the owners corporation or committee’s instructions
    • is responsible for sending notices, minutes and other correspondence within deadlines. Failure to do this could mean important decisions are open to challenge
    • does not have any decision-making powers unless delegated by the owners corporation or committee. Delegated powers must be set out in an Instrument of delegation and recorded in the minutes
    Duties
    • be the Secretary of the committee and the owners corporation
    • have an Instrument of Delegation from the owners corporation or the committee
    • act on the directions of the owners corporation
    • act on the directions of the committee
    • receive petitions against an interim special resolution
    • receive ballot forms at general meetings or via post, telephone or electronic means in accordance with the owners corporation rules
    • receive proxies from lot owners
    • prepare the notice and the agenda for committee meetings
    • give three days’ notice of committee meetings
    • keep minutes of committee meetings
    • collect records and funds from a manager after the manager has been removed
    • certify and record rules with Land Use Victoria
    • act honestly and in good faith, exercise due care and diligence and not make improper use of his or her position
    Powers
    • convene the annual general meeting
    • convene a special general meeting
    • arrange a ballot